AXIS provides a 24/7 online call center, manned by technically capable staff that can help diagnose technical problems and identify appropriate responses. Online monitoring and access to your FSS along with a comprehensive fault database and full documentation facilitate fast, correct answers.
In the unlikely event that onsite support is required, it is provided in the first instance by regionally available support staff and backed up by factory technicians and engineers if required. Support requirements are managed through the Failure Reporting and Corrective Action System (FRACAS).
Parallel to FRACAS, AXIS collects and analyses all reports to locate any potential reliability, maintainability and logistical “Hot Spots”. If a Hot Spot is detected, corrective action commences. The information furnished from the FRACAS is also used for further refinement of the design.